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No Intranet nbn connection down

Twothumbs199
Level 2
Level 2
‎16-10-2019 07:55 AM
Hey my nbn is down, not sure why. Could call but I don't want to sit on hold for half an hour like last time.

Please help.
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3 REPLIES 3
Twothumbs199
Level 2
Level 2
‎16-10-2019 09:27 AM
Might have meant to put this on a different topic but it's still important
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Riezl
Moderator Moderator
Moderator
‎16-10-2019 11:13 AM

Hi @Twothumbs199,

 

Welcome to TPG Community!

 

We have located the account using your community details. We have escalated the issue to our Engineering Team and a case engineer will contact you within the day to discuss the progression of the case.

 

Should you have a preferred contact number and time, please let us know via PM. Thank you.

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Riezl
Moderator Moderator
Moderator
‎17-10-2019 01:10 PM

Hi @Twothumbs199, we can see that our Engineering Team has been in touch and discussed the concerns raised.

 

The team is closely monitoring this and the case engineer will contact you as soon as a new update becomes available.

 

Should you have further queries, please let us know. Thank you.

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