Welcome to TPG Community!
We have located the account using your community details. We have escalated the issue to our Engineering Team and a case engineer will contact you within the day to discuss the progression of the case.
Should you have a preferred contact number and time, please let us know via PM. Thank you.
Hi @Twothumbs199, we can see that our Engineering Team has been in touch and discussed the concerns raised.
The team is closely monitoring this and the case engineer will contact you as soon as a new update becomes available.
Should you have further queries, please let us know. Thank you.