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No NBN connection box for NBN HRC

ennevermonte14
Level 2

Hi,

 

I have moved into a new premesis and there is no existing NBN connection box.

I have received my new NBN modem but have not been sent an NBN connection box. I am unable to complete installation for NBN HRC until I am sent a connection box. 

 

Can you advise? 

Thanks.

1 REPLY 1
Shane
Moderator

Hi @ennevermonte14 ,

 

Thanks for raising this to us. 

 

I was able to locate the account using your community details, we'll raise this to our NBN Provisioning Team and have one case managers contact you. Please shoot me a private message with your best contact number and preferred time.

 

How do I private message (PM) in the community 

 

Regards,

 


@ennevermonte14 wrote:

Hi,

 

I have moved into a new premesis and there is no existing NBN connection box.

I have received my new NBN modem but have not been sent an NBN connection box. I am unable to complete installation for NBN HRC until I am sent a connection box. 

 

Can you advise? 

Thanks.