Hi @nloria0414,
We were able to locate your account using your community details and realised that you've been ni touch with our NBN Service delivery team.
Your location is tagged under the NBN Service class 32, which means your line is not connected to the DPU (Distribution Point Unit) of the FTTC line and an NBN NCD box needs to be installed.
We can confirm that the service is now active and that your internet is now working.
Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support
Regards,
Ahra_G
