No NCD

[s101944934]

I have yet to receive the nbn connection device. I have received the modern and instructions to plug-in, turn on and activate, but the instructions include the ncd.

There is no existing ncd here.

[BasilDV]

Hi @s101944934 

Welcome to the Community!

We were able to locate your account using your community details and reviewed the order.

It shows that your location is marked under the Service class 34, which means that an NBN NCD box is already installed or available.

If it's missing, we'll raise this with our NBN service delivery team and a case manager will be in touch with you for further discussion.

BasilDV

[s101944934]

Yes, it is missing.

[Anonymous]

Hi @s101944934,

Thanks for the confirmation, we will raise this to our NBN Provisioning Team please confirm your best contact number and preferred time.

How do I private message (PM) in the community

Regards,

Yes, it is missing.