No Phone Socket

Level 2
Level 2

Hi - I've just built a new house and am getting it connected to a FTTC NBN plan.


We've not installed a phone line to the house, however we've run conduit from the electricity pole to the house in anticipation of bringing the NBN connection to the house.


I called the TPG service desk to advise that we didn't have a phone socket to pulg the NBN Connection Device into, and have been told that we need to have a phone line installed for the NBN to work. Surely there is another way?





Hi @MC2,


Welcome to the community!


The NBN FTTC Installation requires an existing wall socket, you may need to hire a Private Technician to install the Wall socket. This might cause a delay of NBN installation in the event that NBN Technician found no available wall socket.


For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link :  NBN Hybrid Fibre Coaxial (NBN HFC) Setup Guide