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Level 1

How is the customer compensated if NBN technician did not turn up? If we miss the appointement we are fined for it. Same should apply for TPG and NBN. TPG should be equally responsible for missed appointments. 

 

Please just answer my question, it will be useful for others

How is the customer compensated if NBN technician did not turn up?

 

 

3 REPLIES 3
Level 1

Appoinment 8 to 12PM, TPG cant call NBN till 12.15 PM and customer had to wait till that

 

Please NOTE, I dont like to know when the techician will come or the status of my appointment. I will call you 12.15PM to get an update.

Moderator

Hi @mano175096,

 

Welcome to TPG Community!

 

We have located the account using your community details.

 

We can see that the  installation of your service is still in progress and this has been escalated to our Provisioning Team.

 

We have advised the case manager to contact you before 4PM NSW time today to further discuss the matter.

 

Should you have a preferred contact number and time, please send it via PM. Thank you.

Moderator

Hi @mano175096, we can see that our Provisioning Team has been in touch and discussed the concerns raised.

 

As per checking, the technician has identified an issue with the line.

 

The team is closely monitoring this and the case manager will contact you as soon as a new update becomes available.

 

Should you have further queries, feel free to message us. Cheers!