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No answer for activation progress

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Level 2
Hello I try to chat but always bg I have connected modem already 2 days ago I am still waiting for activation , I really need internet I work from home can some one help me
2 REPLIES 2
Moderator

Hi @jaybim1995 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @jaybim1995 

 

You are going onto an NBN-FTTC 12/1 product.

 

Is there an NBN-NTD device onsite along with your modem? there should be 2x pieces of equipment to plug in. 

 

Here is the guide how to set it up.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...

 

Regards,

David_M