No answer for activation progress

[jaybim1995]

Hello I try to chat but always bg I have connected modem already 2 days ago I am still waiting for activation , I really need internet I work from home can some one help me

[David_M]

Hi @jaybim1995 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @jaybim1995 

You are going onto an NBN-FTTC 12/1 product.

Is there an NBN-NTD device onsite along with your modem? there should be 2x pieces of equipment to plug in. 

Here is the guide how to set it up.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...

Regards,

David_M