No connect box

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Level 1c
Hi

I have just signed up for NBN 100 plan at my home, but I find that there is no NBN connection box . Is it possible for the technician to bring along the connection box when he comes to setup the internet?

Thanks
Jess
9 REPLIES 9
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

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Level 1c
I know why there is no box.I redecorated the old house. The builders took down the box
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Moderator

Hi @a867850346

 

Thank you for the information.

You may send us a PM with your TPG username or customer ID number for us to raise this with our NBN Provisioning team.

 

BasilDV

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Level 1c
My house has been redecorated. The connect box was taken down by the workers. Can someone come over and fill it for me?
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Moderator

Hi @a867850346

 

A case manager contacted you earlier and you've advised that you'll contact them instead to discuss this case.

Please check the SMS that they've sent and contact our NBN Provisioning team to arrange a technician to install the NBN Box.

 

BasilDV

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Level 1c
I'm sorry, because my English is not very good. I can't understand some words, so I don't know how to express them
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Moderator

Hi @a867850346 , is there someone we can call who can assist you in communicating with our Provisioning Team?

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Level 1c
I'm very sorry. I don't think anyone can help me solve this problem.So is there another way to help me install the connect box?
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Moderator

Our Provisioning Team is working on your case and we will advise the case manager to contact you for further assistance.