Welcome to TPG Community,
Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.
To learn how to send a private message, click here.
A case manager contacted you earlier and you've advised that you'll contact them instead to discuss this case.
Please check the SMS that they've sent and contact our NBN Provisioning team to arrange a technician to install the NBN Box.