Hi I've been waiting 3 weeks for a connection box to be put in my house as there is none everytime I call up no one does anything on hold for hours it's been put to the case manager and escalated to emergency level and they keep saying they call back but never do. It's been a week at emergency level this is getting ridiculous you are happy to take my $300 new development fee and my monthly fee and do nothing and now they asked me to email them my rental agreement but I don't know the email of the NBN communication department because you don't have it displayed anywhere I've been with TPG for 2 years but now I'm really considering going to a different company because you're not doing anything it's getting ridiculous when it's at emergency level and they say the senior case manager will call you back straight away but you still have to wait a week and then you call up.
