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No connection box on premises

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Level 1a
Hey,

I just moved in a property and received my TPG modem tried connecting it but didnt work now either my connection isnt active from TPG yet or its not working because i dont have connection box but i couldn't find connection box on premises i see a port from NBN on wall but no box can anyone help me to identify what is the issue and do i need connection box at all ?

Thank you
3 REPLIES 3
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Moderator

Hi @sjbaloch 

 

Welcome to the Community!

 

We were able to locate your account using your community details and checked your address.

Based on the database of the NBN Co., the NBN NTD ARRIS box should already be available at your premises. However, if you are not able to locate it, then we'll advise our NBN Service delivery team to report this case as a missing NBN NTD box.

 

A case manager will be in touch with you to further discuss the details.

 

BasilDV

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Level 1a
Thank you so much, i will wait for case officer to get in touch i have looked already i could not find connection box on premises.
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Moderator

You're welcome @sjbaloch .

 

Stay safe.