No connection yet

[neerumaharjan21]

Issued the modem today and followed the step given for the connection. We waited for more than a hour but still haven't been connected with the internet. And still waiting for the connection.

[Ahra_G]

Hi @neerumaharjan21, 

Welcome to Community! 

As what I've seen on the recent interaction on your account, a call back has been organised tomorrow from our Customer Service team.

Just to set your expectation, the standard installation timeframe for NBN services is within 10-20 working days. 

Kindly await for the call back for further updates. 

Thank you! 

[Ahra_G]

Hi @neerumaharjan21, 

One of our Case Managers has tried to get in touch with you today but was unreachable. Kindly let us know of your most convenient time to receive a call so we can discuss the matter at hand. 

Thanks!