Welcome to Community!
As what I've seen on the recent interaction on your account, a call back has been organised tomorrow from our Customer Service team.
Just to set your expectation, the standard installation timeframe for NBN services is within 10-20 working days.
Kindly await for the call back for further updates.
One of our Case Managers has tried to get in touch with you today but was unreachable. Kindly let us know of your most convenient time to receive a call so we can discuss the matter at hand.