No internet connection

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Level 1
I received and installed the modem and nbn box and there is no internet connection.
2 REPLIES 2
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Moderator

Hi @Tung119985

 

Welcome to the Community!

 

Using our details here, I pulled up your account to check what's going on. Our records indicate that you have spoken to one our Provisioning Case Managers yesterday. After confirming the test result failed even with your NBN box connected already, you were advised that we will raise a technician visit to check it further.

 

We don't have yet any information as to when the technician appointment will be. Nonetheless, I will chase it up with our Provisioning Team and have them contact you before 2PM VIC today. I have provided the mobile number listed in your account. Should you wish to be contacted on a different number, please send me a PM so I can forward it over to them. For your reference: How do I private message (PM) in the community

 

Regards,

Moderator

Hi @Tung119985

 

It looks like you have already been contacted by our Provisioning Team.

 

Let me know if you still require further assistance.

 

Regards,