Welcome to TPG Community!
We have located the account using your community details. We are waiting for the device activation and we just want to make sure that the NBN connection box and the TPG modem are properly connected.
Are you able to double check? Here's a link that can guide you: NBN Fibre to the Curb (FTTC) Setup Guide
We'll wait for your reply. Thank you.
Thanks for the confirmation. Once the system detected that the pending equipment is properly installed the system will mark-off and notify us, if that happens the service should automatically work. But on this case, since it's still the equipment has been installed but not yet working, we'll have to raise this to our NBN Provisioning Team for investigation.
Let us know your best contact number and preferred time.
We definitely feel the pain you are going through with multiple NBN technicians unable to install your service.
There is extra work that NBN need to complete on their network to get your installation back on track.
Currently the date for the work to be completed is 3 March.
We want to work with NBN on your behalf to get a earlier date as we have a good relationship with NBN management and you have been through a tough journey.