Hi @das20102010
Welcome to the Community!
We were able to locate your account using your community details and learned that you've been in touch with our Tech team.
The case has been raised to our Engineers as there's a possible fault within the NBN network. They've escalated this with NBN Co and further updates will be given within 12 to 24 hours.
Let us know if you need further assistance.
BasilDV
