TPG Community

Get online support

No internet light on Modem - solid NCD

Highlighted
Level 2

Hi,

 

I finally received my NCD this morning. I have connected everything as the instructions have stated, and so far have solid blue lights on the NCD (Lan sometimes blinks), but NO internet light. This a brand new NBN connection to the property but as we are a household of 3 people working from home, the internet is vital right now. I also received the "connected your router" text Tuesday.

 

Have tried chatting to online help on the TPG website, but can't get through. Any advice anyone?

1 REPLY 1
Highlighted
Moderator

Hello from TPG,
Thank you for contacting us, for verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
Username
Full Name
Full Address
D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download