No internet since last 3 days

[patel7778]

Hi is tpg company still working. I am trying to contact tpg since last 3 days and unable to do so. I have tried every options such as phone, chat, email but no response at all. My NBN box owe light is solid, link light is blinking and no DSL and Lan lights.

[patel7778]

Worst service seen ever. All other providers still operating normally and tpg ?????shocking experience..

[BasilDV]

Hi @patel7778

We hope that you and your family are safe. In light of the COVID19 situation, we are fully committed in taking heightened precautionary measures to ensure the safety of our staffs. TPG’s telephone support team members are now transitioning to work from home set-up to lessen the exposure and chance of contracting the virus. We appreciate your patience as you may experience longer wait times.

Aside from calling our phone support, you can also reach us through chat, e-mail and TPG Community, all of which can be found at https://tpg.com.au/support/contact.

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttc/problems_connect_internet_nbn_fttc

In your case, our Engineers have lodged the fault with NBN Co and the attending technician managed to restore the service after repairing the fault in the line.

BasilDV