No internet - suspect router failure

[Paddosyd]

Hi, our internet is down yet there are no listed NBN faults in the area. The 5G is working through the modem but not the internet connection making me think that the router has failed. I reported the issue 2 days ago but still no action. When can I expect resolution and communication from TGP?
Greg

[BasilDV]

Hi Greg,

We'd like to check on the status of your case and see what we can do to resolve this as soon as possible.

Shoot me a PM with your TPG username or customer ID number.

BasilDV