No internet

Level 1a
Hi there,

We lost connection since 2 nights ago. We did restart the modem and unplug the cables but there’s still no internet.

Hi @eunieree,


Welcome to TPG Community!


We'd like to help get to the bottom of this no connectivity issue. Please PM us your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community