we didn't have any NBN connection issues before Dec last year.
but since late Dec, we've been expierencing frequent dropouts.
this week, it has been particularly bad. Everyday, around 12:30pm to 2:30, we would have at least 30mins disconnection .Today it was more than an hour dropout.
the internet light was flasing on hte NBN box then the modem router lost the internet.
I tried resetting the NBN box and restart the modem router. It didn't work.
We have since replied to your post on this thread:
I have included some helpful Community articles regarding the connection issues however if there's no improvement in terms of stability, you may let us know of your most convenient time to receive a call from our Technical team for further assistance.
We understand that you have noticed the drop outs and has also done a reset on the modem. We need to do further isolation as it still shows that your connection from the line, to the modem and up to our server is stable and no drop has occurred, indicating a stable connection.
You did mention on this link (TP-LINK AC1200 router firmware upgrade) that you are currently using a Wi-Fi mesh. I would recommend to perform isolation tests so we can determine what's causing the drop outs.
Kindly let us know of your best call back time so I can organise a contact to be made from our Technical Team.
Thanks for the additional details. We're still waiting for your contact details. Let us know your best contact number and preferred time so we can arrange a call from one of our Technicians.
Thanks. I called your tech support line on Friday and a NBN technician will come to investigate tomorrow. Got a 5 hour dropout this afternoon.
I will update the post once the problem is identified.
the NBN technitian came this morning, and fixed the problem. Nothing wrong with the line. but someone changed setting in the service pit/utility box oustide my house which caused the upstream signal to be 'negative'.
i will continue to monitor the internet in the next a couple of days.
Hopefully this has fixed the problem.