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Technician did not Show up for NBN installation

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Level 1c

Hi,

 

I waited all day for a 8am appointment with a NBN technician for a HFC installation, who did Not bother show up or had any contact with. While someone did turnup unannounced a few weeks ago. Apparently to test the signal quality at the HFC connection box. Which had also been done on Two previous also unannounced visits over the last year or so already (was all said line quality was good). But they have a habit of not showing up for appointments, because this wasn't the first.

 

Lost time, lost income, gained alot of frustration. 

So what now?  Reschedule? And wait to go through the whole process again?

Please help!

 

Regards

Tran28

2 REPLIES 2
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Moderator

Hi @Tran28 

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and checked the report from NBN Co.

 

We were advised that due to weather hazards, the technician was not able to complete the job and this requires to be rescheduled.

 

We'll arrange a call from our NBN Provisioning team to discuss this further.

 

BasilDV

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Moderator

Hi @Tran28 

 

We understand that our NBN provisioning team has been in touch and the advised that due to weather hazard, NBN technicians weren't able to finish the installation of your service.

 

This job has been rescheduled and an email has been sent for further details.

 

Any updates will be given by your case manager as soon as it becomes available.

 

If you need further assistance, please let us know.

 

BasilDV