No nbn connection box

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Level 1
Hi. I've recently moved into a new house. I've applied for moving house and have received my modem and a sms asking for me to turn it on,however I have a port in the wall but no NBN connection box to use. I am also wondering if my old service at the other house has been disconnected as it should have been. I've hit a stand still and need to get this internet sorted asap
2 REPLIES 2
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Moderator

Hi @11296591abs,


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @11296591abs,

 

I can see your order is still showing in progress. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.

 

Regards,

Karl