No nbn connection device in apartment

[oadraggae]

I recently moved to a new apartment and signed up for an nbn plan and received my new modem today.
However, I have not received an nbn network connection device and am unable to install the modem.
Can you please advise how I get the NBN connection box?
Thank you

[BasilDV]

Hi @oadraggae 

Welcome to the Community!

We tried to search for your account using your community details to no avail.

We'd like to check on what type of NBN service is available in your address and if what service class is it under.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

How do I private message (PM) in the community

BasilDV