No power to NBN connection box

[michaelofei]

I’ve just started a new lease and my TPG NBN was activated a week ago. After some further troubleshooting I found the NBN connection box in the garage and it’s missing the power cable. Can I please get support to get everything up and running? I tried calling your support team for 5 hours straight yesterday with no luck.

[Ken-C]

Hi there


Welcome to the community,



Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 





kind regards

[michaelofei]

Thanks for your response Ken, I'm currently getting assistance with another technician. 

[Ken-C]

HI there michaelofei,

No worries thanks for your reply,

Any further questions or concerns please let me know 

Kind regards