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Not connected to NBN for more than a MONTH!

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Level 1c

We signed up for NBN since early April and received the NBN box and modem a week later.

We also received the SMS message to connect everything up.

When we connected everything, all the lights lit up except INTERNET.

The installation status says that our service connection is 'progressing'

 

We've left if for days to see if the connection would happen but nothing has.

 

We're all working from home in this residence and using our Mobile Data. 

 

Please rectify or contact us ASAP!

6 REPLIES 6
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Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address and mobile number so i can check status here.

regards

JayeshP9

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Moderator

Thanks for providing details.

I need some information about set up and status lights. 

Can you tell me which lights are ON for NBN NCD?  flashing blue or solid blue or flashing red

How many socket you have and where modem connected?

If any other socket available, have you tried with other socket?

If other socketavailable then make sure nothing else connected with other socket except nbn ncd.

Regards

JayeshP9

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Level 1c

Lights ON on the NBN box: 

- Blue flashing DSL light 

- Red flashing interlocked sign

- Blue power button 

 

Lights ON on the MODEM: 

- power 

- 2.4

- 5

- WAN 

 

Number of sockets: 

ONE SOCKET ONLY. 
Modem is connected to SINGLE socket. 

 

This address has not been connected to NBN before.
Is there a tehcnician scheduled to come out to connect to the telecomm box? 

 

Additionally:

I have received threats that billing is going to start. Why is it starting, or why has it already started, if you cannot provide functioning internet? 

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Moderator

Hi haoduong1957,

Usually nbn service take between 2-30 days for activation, I have also sent your query to our installation team so update.

regards

JayeshP9.

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Level 1c

We signed up on the 15th of April, it has been ample time.

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Moderator

Hi haoduong1957,

We have booked nbn technician to investigate no sync issue on  Friday, 08 May 2020, between1:00 PM - 5:00 PM.

Regards

JayeshP9.