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Get online support
Hi Dandan1986,
My apologies if you are not able to reach our support people.
Have you check the ADSL light status? clear dialtone?
Here a quick link
https://community.tpg.com.au/t5/Testing/Troubleshooting-no-internet-connection/m-p/24338
https://community.tpg.com.au/t5/Broadband-Internet/ADSL2-Setup-Guide/td-p/20237
Thanks