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No support

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Dandan1986
Level 1b
Level 1b
‎19-04-2020 05:33 PM
No internet. No answer only on hold messages and music when you call the support line. No access to online live chat support. No replies on community page. HOW ARE YOU MEANT TO FIX ANYTHING! Your whole internet support page just takes you around in circles with no solutions. Very disappointed in the total lack of support.
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luisc
Moderator Moderator
Moderator
‎20-04-2020 02:30 PM

Hi Dandan1986,

 

My apologies if you are not able to reach our support people.

Have you check the ADSL light status? clear dialtone?

Here a quick link

https://community.tpg.com.au/t5/Testing/Troubleshooting-no-internet-connection/m-p/24338

 

https://community.tpg.com.au/t5/Broadband-Internet/ADSL2-Setup-Guide/td-p/20237

 

Thanks

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