TPG Community

Get online support

NBN box newly installed but no internet connection

Highlighted
Level 1c

Hi, received the NBN box last Friday and have connected but seems like there's no connection on TPG's end?

Please help!

3 REPLIES 3
Highlighted
Moderator

Hi @pthevarajah 


Thanks for your query!


Let me have a look and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Highlighted
Level 1c

Thanks David - do you need any details from me?

Highlighted
Moderator

Hi @pthevarajah 

 

I see in the notes that you chatted to HD yesterday.

It says an NBN order was withdrawn to an incorrect address and a new order has been created with the correct address.

 

This is progressing and we will pass on the new notifications once NBN progress with the order.

As you will be on NBN-FTTC, you will need a white NBN-NCD box and a TPG modem.

 

regards,

David_M