Not getting actual speed

[Hardev]

Hi mate 

my name is Hardev Jassar 

I have upgraded my nbn internet to 50Mbps downloads 

but I am getting only 22 mbps downloads and 3.33 mbps uploads 

please fix my nbn internet speed

thanks 

[Ahra_G]

Hi @Hardev

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages.

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

In the event that you experience dropouts/slow connection via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it

Let us know should you require further assistance.

Regards,

Ahra_G