For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages.
If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
In the event that you experience dropouts/slow connection via Wireless/Wi-Fi connection, we recommend having a read on the following articles:
Let us know should you require further assistance.