Not getting actual speed

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Level 1a

Hi mate 

my name is Hardev Jassar 

I have upgraded my nbn internet to 50Mbps downloads 

but I am getting only 22 mbps downloads and 3.33 mbps uploads 

please fix my nbn internet speed

thanks 

1 REPLY 1
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Moderator

Hi @Hardev

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

In the event that you experience dropouts/slow connection via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

Let us know should you require further assistance.

 

Regards,

Ahra_G