Phone line is not working but internet connected

[somchit1111]

Phone line is not working but internet connected.

My last successful phone call was around 22-Apr-2020 2:00pm, last night 25-Apr-2020 around 8:00 pm, I received a call from my family via my mobile, telling me she tried to call me for the last 2 day without success.

I checked my phone and hear no ring tone at all and the phone message says ‘Check Phone Line’, could you please check wat is wrong with my phone?  I am with TPG ADSL2+ Unlimited 24x7 with Home Phone 20110711

Regards

[Ken-C · Accepted solution]

Hi there             

 Welcome to the community,

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

kind regards

[somchit1111]

Hi Ken-C,

Thanks, I've contacted live chat for support and they are working thought the problem.

Thanks again for your reply.

[enj]

phone no 02952XXXXXm.  no line 

[Ahra_G]

Hi @enj,

May we know if you have performed any troubleshooting? Please send us a private message and we'll help fix your landline.

-Ahra_G