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Phone line is not working but internet connected

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somchit1111
Level 2

Phone line is not working but internet connected.

My last successful phone call was around 22-Apr-2020 2:00pm, last night 25-Apr-2020 around 8:00 pm, I received a call from my family via my mobile, telling me she tried to call me for the last 2 day without success.

I checked my phone and hear no ring tone at all and the phone message says ‘Check Phone Line’, could you please check wat is wrong with my phone?  I am with TPG ADSL2+ Unlimited 24x7 with Home Phone 20110711

 

Regards

1 ACCEPTED SOLUTION

Accepted Solutions
Ken-C
Moderator

Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

 

kind regards

View solution in original post

4 REPLIES 4
Ken-C
Moderator

Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

 

kind regards

View solution in original post

somchit1111
Level 2

Hi Ken-C,

 

Thanks, I've contacted live chat for support and they are working thought the problem.

Thanks again for your reply.

michaelcayford
Level 2
 
michaelcayford
Level 2