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Phone line is not working but internet connected

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somchit1111
Level 2

Phone line is not working but internet connected.

My last successful phone call was around 22-Apr-2020 2:00pm, last night 25-Apr-2020 around 8:00 pm, I received a call from my family via my mobile, telling me she tried to call me for the last 2 day without success.

I checked my phone and hear no ring tone at all and the phone message says ‘Check Phone Line’, could you please check wat is wrong with my phone?  I am with TPG ADSL2+ Unlimited 24x7 with Home Phone 20110711

 

Regards

1 ACCEPTED SOLUTION

Accepted Solutions
Ken-C
Moderator

Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

 

kind regards

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4 REPLIES 4
Ken-C
Moderator

Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

 

kind regards

somchit1111
Level 2

Hi Ken-C,

 

Thanks, I've contacted live chat for support and they are working thought the problem.

Thanks again for your reply.

michaelcayford
Level 2
 
michaelcayford
Level 2