Hi @paulkennedy9 ,
The porting process starts as soon as your NBN service gets activated.
Your service was activated on 15 April and the porting has been completed since 17 April 2020.
Please ensure that your equipment are set up correctly: NBN Hybrid Fibre Coaxial (NBN HFC) Setup Guide
If your homephone is currently not working, send me a private message so we can have it checked by our Technical team.