Phone porting

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Level 1b
hi there, I had nbn installed almost 4 weeks ago and was told phone number porting would take 3-5 days. I still have no phone service, the number has not been ported. When is this likely to be working, I need the service. I am now paying 2 bills as I can't cancel my previous account until the number is ported. Will TPG credit my account for the expenses incurred?
1 REPLY 1
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Moderator

Hi @paulkennedy9 , 

 

The porting process starts as soon as your NBN service gets activated. 

 

Your service was activated on 15 April and the porting has been completed since 17 April 2020. 

 

Please ensure that your equipment are set up correctly: NBN Hybrid Fibre Coaxial (NBN HFC) Setup Guide 

 

If your homephone is currently not working, send me a private message so we can have it checked by our Technical team. 

 

Thank you!