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Hi @tallin,
Learning about your recent experience is not something that we take pride in as this is not the type of service we aim to provide.
We welcome all feedback as hearing from our customers is the best way we can improve our business.
We apologise for the inconvenience this has caused you.
Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support
Regards,
Ahra_G