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Plan upgrade done but nothing changed

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Level 1b
File is attached as requested, thanks. PL

Thanks, @Masteryoda2u.


What device is used for the test? I would like to run an initial test on your connection kindly, PM me your account details (Username/Customer ID or Contact number Associated with the account)



Thanks for sending me your details, @Masteryoda2u. I will run initial test on your service and get back to you shortly.


Hi @Masteryoda2u,


I arranged one of our Technicians to contact you yesterday, unfortunately no avail.


I would like to know what time I can arrange a call from our Technician today.