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Plan upgrade done but nothing changed

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File is attached as requested, thanks. PL
Moderator

Thanks, @Masteryoda2u.

 

What device is used for the test? I would like to run an initial test on your connection kindly, PM me your account details (Username/Customer ID or Contact number Associated with the account)

Regards,

Moderator

Thanks for sending me your details, @Masteryoda2u. I will run initial test on your service and get back to you shortly.

Moderator

Hi @Masteryoda2u,

 

I arranged one of our Technicians to contact you yesterday, unfortunately no avail.

 

I would like to know what time I can arrange a call from our Technician today.

 

Regards,