Poor Internet speed

[juliegoode1]

I have installed the modem and am getting 20 to 40 Mbps but I have paid for NBN100.  When is the technician coming to improve the speed?

[David_M]

Hi @juliegoode1 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @juliegoode1 

I have created a fault ticket for one of our engineers to investigate. Someone should contact you within 24-48hrs.

I have PMed you your fault reference number.

Regards,

David_M