Port home phone number

[Anonymous]

Hi @gmtoz

We can see that the porting has been completed and confirmed that your home phone is now working.

Let us know should you require further assistance.

Cheers!

[kellyds]

My home phone number was not ported by tpg. I am paying both telstra to keep the line active eventhough I am not using it and its been 2 months and tpg still have not ported my number. They keep on telling me a representative will look into it and get back to me in 48hrs. Its been 2 months! HELP!

[Anonymous]

Hi @kellyds,

Welcome to the community!
 

Thanks for raising this to us. We are able to locate your account using your community details based on the latest log, this has been raised to our Account Specialists Team and  currently under investigation.

We'll chase this up and make follow up at the same time, we'll provide you updates when is available.

Regards ,

[Anonymous]

Hi @kellyds

We'd like to get your Telstra account number. Feel free to PM me your details.

In case you need a reference: How do I private message (PM) in the community

Regards,

[Erika]

Hi @kellyds,

We've seen your post and has replied on it. 

Should you have further questions, let us continue the discussion on your thread here to avoid redundancy and confusion.

Regards, 

Erika

[Kemo]

Hi, I was trying to set up the internet and home phone number for my elderly relative. The internet seems fine we're just getting a longer cable to set it up. However the home phone porting has been overly complicated and we've had to reach out 4 times and it's still not working.

We keep getting given incorrect numbers and being told it's too hard or it's not active and then proving it is active by ringing it while on the phone.

It's getting to the point where my relative wants to cancel the whole thing due to the stress. We have had the number for over 20 years and we do not want to change it.

This really needs to be fixed asap.

[Ahra_G]

HI @Kemo, 

We'd like to get to the bottom of this. 

Any chance you can send the account's Customer ID or username via private message in order for us to assist you accordingly? 

Regards,

Ahra_G