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Porting phone number AWAY from TPG

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Level 2

I have a TPG NBN FTTN service with home phone.

 

I would like to port the phone number on that service to another VoIP provider.  I am happy if TPG supplies me with a new phone number for my TPG phone service, but I need to move my current TPG phone number away while keeping my NBN + phone service.

 

How do I go about doing this and is it even possible?  If it's not, I will probably have to move my entire TPG NBN service to another ISP.

20 REPLIES
Moderator

Good day @SomeGuyInOz.

 

Welcome to TPG Community!

 

It is possible to port your current number to a different VoIP provider. To process that, you need to coordinate with your preferred provider to port the number, once it is successfully ported with them, you need to immediately inform us to avoid the cancellation of your TPG NBN account.

 

Kind regards,

Level 2

Thanks for your reply.

When giving my details to the new VoIP provider, what do I use as my TPG account number?  Should I use the "Plan ID" under "NBN Digital Voice Tools"?  Or is the the "ID" for the entire account?

Moderator

Hi @SomeGuyInOz,

 

You can simply provide them the complete home phone number associated with your current VoIP service with us.

 

Let me know should you require further assistance.

 

Regards,

Level 1c

Hi, I have the exact same request and have made multiple phone calls to support and they keep telling me that if I port the number away there is no way to keep the internet as well. Is this true?

Moderator

Hi chillyphilly01

 

Welcome to TPG Community! 

 

I've managed to pull up your account using your Community details and have seen that you have contacted our support line.

 

I have confirmed this infomation and yes, you can actually port your homephone number to another VoIP provider of your choice.

 

Once you have started the process of porting, please let us know so we can indicate necessary information in your account to avoid disconnection of your internet service. 

 

Feel free to let us know should you have further queries. 

 

 

Cheers! 

 

 

 

Level 1c

Thanks for the quick reply! Based on this, I plan to initiate the port today. Am I able to sort out that stuff through you or will I need to call support again, I am just a little nervous as all the support people I spoke to didn't really seem to understand what I was asking.

Thanks

Moderator

Hi @chillyphilly01, the assigned escalation officer will contact you to discuss the porting process.

 

Please expect to receive a call within the day.

 

We'll also continue monitoring the case and keep you posted for updates where possible.

Level 1c

Ok thank you so much. Ill keep you posted on how I go.

Moderator

Thanks @chillyphilly01. Smiley Happy