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Previous Tenants have taken NBN HFC Modem

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Level 1c

I have moved to a new residence and taken my existing TPG account with me.  I have since found that the previous tenants have taken the NBN HFC Endpoint modem with them.

 

What should I do?

4 REPLIES 4
Moderator

Hi emgonzo,

 

It will be faster your installation, if you can contact TPG Service delivery and provide them the MAC address of the NTD (black box)., It is a label on the back of the device.

 

Thanks

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Level 1c

I can't do that as the previous tenants have taken it.

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Level 9

Can you contact your agent who might be able to get it from the previous tenant. They will have no use for it as it needs a special connection.

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Level 1c

I've done that, not holding much hope in it though.