Prime Video VPN error

[Marsh1611]

Hi I have subscribed to Prime Video but when I go to play it, it comes up with an error with a VPN. I rang Prime Video and they said to ask ISP to turn off VPN or create a new IP address. I can’t get through to TPG. Can I do this myself? Thanks

[KarlB]

Hi Marsh1611,

TPG don't provide you with a VPN service. If you want to get a new IP address restart your modem.

You sure you don't have a 3rd party VPN installed on your computer?

Regards,

Karl