Prime Video VPN error

Marsh1611
Level 2
Hi I have subscribed to Prime Video but when I go to play it, it comes up with an error with a VPN. I rang Prime Video and they said to ask ISP to turn off VPN or create a new IP address. I can’t get through to TPG. Can I do this myself? Thanks
1 REPLY 1
KarlB
Moderator

Hi Marsh1611,

 

TPG don't provide you with a VPN service. If you want to get a new IP address restart your modem.

 

You sure you don't have a 3rd party VPN installed on your computer?

 

Regards,

Karl