Prime Video VPN error

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Level 1a
Hi I have subscribed to Prime Video but when I go to play it, it comes up with an error with a VPN. I rang Prime Video and they said to ask ISP to turn off VPN or create a new IP address. I can’t get through to TPG. Can I do this myself? Thanks
1 REPLY 1
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Moderator

Hi Marsh1611,

 

TPG don't provide you with a VPN service. If you want to get a new IP address restart your modem.

 

You sure you don't have a 3rd party VPN installed on your computer?

 

Regards,

Karl