I just moved houses about 2 weeks ago and was told my internet was connected, We get to the new house and get told that we need a nbn black box now after waiting 4 days for the blackbox even thought it was to the old address 
we finally get it and thinking our internet is gonna work get faced with the power light solid green and the downstream light flashing green. We call tpg and get told they will remotely activate we and got told to wait 24 hrs after waiting we tried again nothing worked. We call Tpg again and they said they need to get a permision order from nbn this was on a saturday and get told to wait till monday we called for a whole week and got told they havent received an order. Keep in mind we are still paying for this now they have messaged us saying they will send a technician on April 8th, We have needs for internet (school, work) and cant do it until a technician comes we really need it as soon as possible. Is it ok to get a private technician , does anyone have any recommendations of a private technician who can do hfc activation or something is there an alternative to be able to get my hfc connection activated and running as soon as possible even if possible today. We are willing to pay
