Upgrade price match

[4363480]

Hi guys - I've been connected with you guys for about a decade. I want to stay w/ you guys but I really need an upgrade NBN 25 is so slow, for what I want to do - i.e. wfh. My speed tests keep coming between 12-16mbs...which is too slow for me to carry out work. I want to upgrade to NBN 50 or NBN 100, and my electricity service provider - AGL is offering 65$ and 80$ / month respectively. As a matter of convenience I prefer to stay with you guys - but if you guys cant match all good - I can just switch over. 

Thanks for your time and let me know. 
Best, 
Joyce

[Anonymous]

Hi Joyce, 

Welcome to TPG Community!

We're sorry to learn that your current NBN25 plan does not meet your needs especially on work purposes. Our NBN50 unlimited data plan costs $69.99 per month whilst our NBN100 can match the plan pricing of your electricity service provider since it only costs $79.99 per month. You can get an amazing typical evening speed of 90Mbps. For your reference, I've attached a screenshot of our plan offer below. 

Moreover, we made it easy for our customers to upgrade their plan via TPG My Account. Here's how: https://community.tpg.com.au/t5/Broadband-Internet/How-to-Change-NBN-Plan-Online-via-TPG-My-Account/...

Please let me know if your require further assistance. 

Best regards, 

Angeli

[4363480]

Hi Angeli 

Thanks for the reply. It's not actually the same thing - since your offer is only avaialable to new customers, and is limited to the first 6 months only. 

Thank you for your time anyway. I've just put in an order to switch over to AGL. 

All the best. 

[Anonymous]

Hi Joyce, 

We hate to see you go. I will have an account specialist to contact you for further discussion on this matter. Kindly private message to us your most preferred callback number and time. 

Thank you, 

Angeli