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Received modem but no NBN Network Connection Device in package

rachdoug
Level 2

Hello

I'm transferring from TPG ADSL 2+ to NBN and have today received my new modem, however there was no NBN Network Connection Device sent. Is this usually sent separately or is this an error?

Please advise ASAP.

Thanks

 

3 REPLIES 3
KarlB
Moderator

Hi @rachdoug,


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

rachdoug
Level 2

I've replied via PM, thanks

KarlB
Moderator

Replied via PM