Uni d 1 is orange

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Level 1c
Internet service down since 14th April. Could you pls help. Did tried to reset too still no luck. Tried all the trouble shooting options from google and nothing working. Pls help.

Thanks-Dilli.!
8 REPLIES 8
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Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address or mobile number so i can check status here.

regards

JayeshP9

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Level 1c
customer ID: 4744676 username: srinivasdilli service address: 22, 42-50, Hampstead Rd, Homebush West 2140 mobile number: 0452461919 regards, Dilli
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Moderator

HI,

I have done remote test for nbn network are passing, can you tell me which router  (brand/model number) you use for connection. please also tell me aboult status of modem light. see below link for set up.

https://link.tpg.com.au/XOWGcU

 

regards

JayeshP9.

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Level 1c

This is N300 modem and I can see the light on for the modem and WAN, but not on at internet.

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Level 1c

Any luck ? pls do not hesitate to call to fix this issue at the earliest possible..

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Moderator

Hi srinivasdilli,

 

It authentication issue as to me.

 

Can you make sure that your router is connected from UNID-1 port of nbn NTD.

 

See below link for set up general FTTP set up.

https://community.tpg.com.au/t5/Featured-Articles/NBN-FTTP-Setup-General-Setup/ba-p/39

 

If is correctly connected then you need to  hard  reset modem and then after you need to reconfigure modem.

follow below step, for that you need to connect your router to computer via Ethernet cable.


1.   Open your browser and in the address bar type http://192.168.1.1 and press Enter.
2.   Enter admin for both the username and password and click Login. If you have changed the login credentials,
3.   Please enter the current username and password for the modem/router interface.
4.   Navigate to Basic Setup > Quick Setup.
5.   Put your TPG username in the PPP Username which is  srinivasdilli
6.   Type your TPG password in the PPP Password field

 

regards

JayeshP9.

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Moderator

If you have NF12 router then try below steps for manuel configuration after connection router to computer via Ethernet cable.

1. Open your browser and in the address bar type http://192.168.1.1 and press Enter.
2. Enter admin for both the username and password and click Login. If you have changed the login credentials, please enter the current username and password for your modem interface.
 
3. Click on Basic Setup on the left side of the screen. The wizard assists you in configuring the router
4. Enter your TPG Username (User ID) and Password. Click Next.
 
The Enable Wireless option is selected by default.
Default Settings:
 SSID: TPGXXXXXX
Network Authentication: WPA2-PSK
WPA/WAPI passphrase: a1b2c3d4e5
WPA Group Rekey Interval:0
WPA/WAPI Encryption: AES
 
You can change your wireless password under WPA/WAPI passphrase   Click Next.
 
see below link:
 
regards
JayeshP9
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Moderator

Hi srinivasdilli,

Now I am see that your modem is up and running connected for almost  14 hours based on last night  configuration guideline.

If any issue let me know.

Regards

JayeshP9.