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Received modem but no NBN Network Connection Device in package

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Level 1c

Hello

I'm transferring from TPG ADSL 2+ to NBN and have today received my new modem, however there was no NBN Network Connection Device sent. Is this usually sent separately or is this an error?

Please advise ASAP.

Thanks

 

3 REPLIES 3
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Moderator

Hi @rachdoug,


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Level 1c

I've replied via PM, thanks

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Moderator

Replied via PM