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Regarding internet connection and nbn

Level 2
I moved to new place 11.03.20 but still not connected with internet and money already taken from account.can you guys install and start the internet please thanks

Hi @shankarjay,


For new services, we recommend customers to check first if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


In your case, we can see that the service has been installed and activated, however, your modem is trying to connect to our server using an incorrect account details. You will need to manually configure it with the correct TPG account username and password.


We have created this article which may help resolve the issue : List of all TPG broadband setup and modem guides on Community


Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.